Aetrex.com’s orders are shipped from our wearhouse facility and order fullfillment center in Teaneck, NJ.
Shipping Costs are as follows per order:
Within U.S.: $5.00
Aetrex.com will not ship orders outside the United States or Canada. All items are shipped via UPS Ground Service or USPS First Class Service.
We gladly accept Visa, MasterCard, Discover or American Express.
Ordering By Phone:
Please call our customer service depratement at 888-526-2739 between the hours of 8:30 am and 6:30 pm EST, Monday through Friday. Please have all of your credit card and ordering information handy when calling so that we may offer you prompt service.
Ordering on Aetrex.com:
Please remember to fill in all the required fields when ordering via the Aetrex.com. We use 128 bit encryption between your browser and our server (highest level for browsers) and 1024 bit encryption between our servers and our office to retrieve and process orders. We accept on-line orders 24 hours a day, 7 days a week. Submitted orders will be entered during business hours Mon-Fri 8:30-5:30 Est. We do not ship orders on Saturdays or Sundays. Once entered shipping time is usually within 48hrs. Express orders placed after 2pm EDT will be shipped out the following business day
For Warranty/Returns please see here.
How long does it take to ship an online order?
Online orders are processed and shipped within 48 hours. Depending on where you are located, estimated delivery times are 7-10 business days from purchase date.
How does my online order ship?
Online orders shipping to US addresses are shipped via UPS Ground or USPS First Class. Online orders shipping to Canadian addresses are shipped via United States Postal Service. All orders are shipped via ground service. For expedited shipping methods please contact Aetrex customer service at 888-526-2739.
How much does shipping cost?
Online orders shipping to US addresses are shipped at a flat rate of $5.00 per order. Online orders shipping to Canadian addresses are shipped at a flat rate of $19.50 per order. This is for ground service only. The customer is responsible for local duties and taxes. For expedited shipping options and costs, please contact Aetrex customer service at 888-526-2739.