Shipping & Handling

 

Fulfillment/Shipping: 

Aetrex.com’s orders are shipped from our warehouse facility and order fullfillment center in Teaneck, New Jersey.

Shipping Costs are as follows per order:
Within U.S.: No Rush Ground Shipping (3 - 7 Business Days) - $4.95 Flat Rate  
Canada: $19.50
** Expedited Shipping(1 - 3 Business Days) fees will be accumulated accordingly.
$0 - $200 is $25
$200 - $400 is $40
$400 - $550 is $55
$550 & over is $70

  • Standard Ground orders are shipped via UPS Ground Service or USPS First Class Service.
  • Aetrex.com currently does not offer shipping outside of the United States or Canada.
  • Customers will be held responsible for duties & taxes if applicable, for orders shipped to a PO BOX address to Canada.
  • Shipping to Puerto Rico is via ground only. We do not ship to Puerto Rico via 2nd Day Shipping.

Ordering on Aetrex.com: 

  • Please fill in all required Billing and Shipping fields when entering so orders are shipped in a timely manner.
  • We accept on-line orders 24 hours a day, 7 days a week. 
  • Orders placed after 5pm ET begin processing the next business day.
  • Submitted orders will be entered during business hours Mon-Fri 8:30am-6pm ET.  
  • We do not ship orders on Saturdays, Sundays and Holidays.
  • Standard ground orders are shipped approximately within 48 business hours.
  • 2nd day express orders placed AFTER 2:30pm ET will be shipped the following business day.

Payment/Ordering: 
We gladly accept Visa, MasterCard, Discover or American Express. Please note we do not accept international credit cards.

Online Security:
We use 128 bit encryption between your browser and our server (highest level for browsers) and 1024 bit encryption between our servers and our office to retrieve and process orders. 

For Warranty/Returns please see here.

Shipping FAQs:
How long does it take to ship an online order?
Online orders are processed and shipped within 48 hours. Depending on where you are located, estimated delivery times are 3-7 business days from purchase date.

How does my online order ship?
Online orders shipping to US addresses are shipped via UPS Ground or USPS First Class. Online orders shipping to Canadian addresses are shipped via United States Postal Service. All orders are shipped via ground service. For expedited shipping methods please contact Aetrex customer service at 888-526-2739. We do not ship international orders.

How much does shipping cost?
Online orders shipping to US addresses are shipped at $5.00 to $6.99 depending on your cart value Online orders shipping to Canadian addresses are shipped at a flat rate of $19.50 per order. This is for ground service only. The customer is responsible for local duties and taxes. For expedited shipping options and costs, please contact Aetrex customer service at 888-526-2739.