Returns & Refunds

Due to additional health and safety measures put in place, Aetrex is currently experiencing delays in shipments and returns. We apologize for the inconvenience and appreciate your patience.

Aetrex 30 Day Comfort Guarantee, Plus Free Returns

At Aetrex, we want our customers to be comfortable with their purchase which is why we offer a 30 day RISK FREE trial. Try our products and if you are not completely satisfied with your purchase within 30 days, simply return your product [for FREE] to recieve a refund. - Yes, it is that easy!

*Products marked FINAL SALE are non-refundable and are not eligible for an exchange.

Easy & Free Return at Aetrex.com

If you would like to return your online purchase, use the postage-paid return label provided in your orginial purchase. Once your return shipment has been received and authorized, a refund will be processed within 10-14 business days in the orginial form of payment. Shipping charges from the orginial order cannot be refunded.

For Canadian returns, please reach out to our Customer Service Team via phone at 1-888-526-2739 or email at returns@aetrex.com.