Frequently Asked Questions


Aetrex rewards program members can earn points for purchases and activities made on aetrex.com.

Every $1 spent = 10 points
Sign-up Bonus = 1000 Points
Like on Facebook = 50 points
Follow us Instagram = 50 points
Review on Website = 100 points
Referral Bonus = 4000 points
*Points are only rewarded to the subtotal, excludes tax & shipping on purchases.

1000 points = $5 Coupon
2000 points = $10 Coupon
4000 points = $20 Coupon
6000 points = $30 Coupon
10000 points = $50 Coupon
20,000 points = $100 Coupon
Aetrex rewards program rewards members as they purchase more from aetrex.com. By purchasing more frequently, members are able to accumilate points faster. Silver Tier:
  • Sign-up Bonus: $5 off your next purchase
  • Points for shopping: $1 = 10 points
  • Earn points by reviewing products
  • Earn points through social sharing
  • Earn points through an eligible referral
Gold Tier: Spend $150+ on aetrex.com within end of calendar year (December 31st)
  • Points for shopping: $1 = 12.5 points
  • Earn points by reviewing products
  • Earn points through social sharing
  • Earn points through an eligible referral
  • Free ground shipping (ONLY IN US)
  • Earn 2x on orthotic purchases
  • Invited to special promotions to earn 2x on purchases
Platinum Tier: Spend $280+ in purchases on aetrex.com within end of calendar year (December 31st)
  • Points for shopping: $1 = 15 points
  • Earn points through social sharing
  • Earn points through an eligible referral
  • Free ground shipping (ONLY IN US)
  • Earn 2x on orthotic purchases
  • Invited to special promotions to earn 3x on purchases
  • Early VIP access for sales
  • Black friday early access
  • Early product releases
If an Aetrex rewards program member has earned enough points, they can redeem points via a coupon code by logging into their account and going to "My Rewards" or clicking here! Once on the page, click the Redeem Now button. Click Redeem on the points you want to use and confirm if you would like to redeem those points. Once you confirm, you will be shown a coupon code. Click the coupon code to copy it. If you get the success message of the coupon has been copied then head to the shopping cart page and paste your coupon in the Enter Promo Code field. Members can apply coupons rewarded through the Aetrex rewards program with special promotions for BIG savings!
Points expire after inactivity of purchases and/or social sharing of 12 months. Tiers will reset at the end of every calendar year (December 31st) regardless of activity.
Points for online orders will be rewarded 30 days after purchase.

As a gold and platinum member of the Aetrex Rewards Program, customers will receive exclusive invitations to earn double (gold members) or triple (platinum members) points on purchases made during the promotional period. These additional promotional rule points are not cumulative with any other tier and product-based points earned. This means you may not earn points under both the standard rules and the promotional rule, but only under the promotional rule.

After 30 days of the day of purchase, your points will be placed in your rewards account. Please note that if you would like to preview the amount of potential points that will be awarded during the promotional period, you may log into your rewards account. Purchases made without logging into your account but that are associated with your email address will have points reflected in your account 30 days after purchase.

EXAMPLES:
A gold member purchasing a $100 sandal will earn 2,000 points during the promotional period.
Under the promotional rule, the gold member customer earns 20 points for every $1 spent (10 points for every $1 spent multiplied by 2) instead of 12.5 points for every $1 spent.
A gold member purchasing a $60 orthotic will earn 1,200 points during the promotional period.
Under the promotion rule, the gold member customer earns 20 points for every $1 spent (10 points for every $1 spent multiplied by 2)

Unfortunately at the current moment points will not be transferable.
If you suspect points were not rewarded and you are missing points, please contact customer service via email at rewards@aetrex.com or by phone at 1.888.526.2739
Mon - Fri: 8:00am - 6:30pm (EST)
To review your points balance, you must be logged into your account. Once logged in, scroll down to the Rewards section to review your balance.
Points will be deducted for the amount of each item that was returned.
Rewards are issued in the form of coupons, if your order total is less than the coupon value, the remaining balance cannot be carried over to future orders. The unused remainder of the coupon will be forfeited.
Coupons of the same value (example: two $5 rewards, two $10 rewards, etc) cannot be used together in one order.We recommend redeeming the reward with the greatest dollar value if you are intending to use the equivalent rewards points on your purchase.