Returns and Refunds


Due to additional health and safety measures put in place, Aetrex is currently experiencing delays in shipments and returns. We apologize for the inconvenience and appreciate your patience.



When you choose Aetrex, you make the healthy choice. With our Healthy Guarantee, wear the shoes or Aetrex Orthotics for up to 30 days (from the date of purchase) and if you are not completely satisfied, return them to us.

Products marked Final Sale are non-refundable and cannot be returned.

Returns are free! Simply use the postage-paid return label that was provided in your original shipment. Once your return shipment has been received and authorized, a refund will be processed within 10-14 business days in the original form of payment. Shipping charges from the original order cannot be refunded.

All Canadian returns must be initiated by contacting Customer Service via phone at 1-888-526-2739 or email at