Returns and Refunds


Extended Holiday Return Policy Terms & Conditions: Purchases made between Nov 1, 2022 and December 24, 2022, may be returned through January 31, 2023. Products Marked Final Sale or Products that have a discount of 60% off or more are Non-Refundable and Non-Exchangeable.

When you choose Aetrex, you make the healthy choice. With our Healthy Guarantee, wear the shoes or Aetrex Orthotics for up to 30 days (from the date of purchase) and if you are not completely satisfied, return them to us.

Products marked Final Sale are non-refundable and cannot be returned.

Plantar Fasciitis Kit cannot be partially returned. All elements within the kit - Orthotic, roller, flips & guide must be returned back together. Products cannot be swapped for other colors or SKU's.

Returns are free! Simply use the postage-paid return label that was provided in your original shipment. Once your return shipment has been received and authorized, a refund will be processed within 10-14 business days in the original form of payment. Shipping charges from the original order cannot be refunded.

All Canadian returns must be initiated by contacting Customer Service via phone at 1-888-526-2739 or email at

6 Month Warranty
6 Month Warranty

Aetrex products are covered by a 6 month warranty.

Free Returns
Free Returns

Returns are free! Simply use the provided pre-paid return label.

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Secure Transaction

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