Shipping & Handling
Fulfillment/Shipping:
Aetrex.com’s orders are shipped from our warehouse facility and order fullfillment center in Teaneck, New Jersey.
Shipping Costs are as follows per order:
Within U.S.: No Rush Ground Shipping (4 - 10 Business Days) - $5.95 Flat Rate
** Standard Shipping (2 - 7 Business Days) fees will be accumulated accordingly.
$0 - $200 is $10.95
$200 - $400 is $20.95
$400 - $550 is $30.95
$550 & over is $46
** Expedited Shipping (1 - 3 Business Days) fees will be accumulated accordingly.
$0 - $200 is $25
$200 - $400 is $40
$400 - $550 is $55
$550 & over is $70
• Standard Ground orders are shipped via UPS Ground Service or USPS First Class Service.
• Customers will be held responsible for duties & taxes if applicable, for orders shipped to a PO BOX address to Canada.
• Shipping to Puerto Rico is via ground only. We do not ship to Puerto Rico via 2nd Day Shipping.
Ordering on Aetrex.com:
• Please fill in all required Billing and Shipping fields when entering so orders are shipped in a timely manner.
• We accept on-line orders 24 hours a day, 7 days a week.
• Orders placed after 5pm ET begin processing the next business day.
• Submitted orders will be entered during business hours Mon-Fri 8:30am-6pm ET.
• We do not ship orders on Saturdays, Sundays and Holidays.
• Standard ground orders are shipped approximately within 48 business hours.
• 2nd day express orders placed AFTER 2:30pm ET will be shipped the following business day.
Online Security:
We use 128 bit encryption between your browser and our server (highest level for browsers) and 1024 bit encryption between our servers and our office to retrieve and process orders.
Outside of the United States
Shipping prices vary based on weight and distance. The shipping fee will be displayed during the final step of checkout.
For Warranty/Returns please see here.
Shipping FAQs:
How long does it take to ship an online order?
Online orders are processed and shipped within 48 hours. Depending on where you are located, estimated delivery times are 3-7 business days from purchase date.
How does my online order ship?
Online orders shipping to US addresses are shipped via UPS Ground or USPS First Class. All orders are shipped via ground service. For expedited shipping methods please contact Aetrex customer service at 888-526-2739.
How much does shipping cost?
The customer is responsible for local duties and taxes. For expedited shipping options and costs, please contact Aetrex customer service at 888-526-2739.
Frequently Asked Questions
Aetrex Access program members can earn points for purchases and activities made on aetrex.com.
Every $1 spent = 10 points
After first purchase = 4000 points
Anniversary celebration = 4000 points
Like on Facebook = 50 points
Follow us Instagram = 50 points
Review on Website = 100 points
Referral Bonus = 4000 points
*Points are only rewarded to the subtotal, excludes tax & shipping on purchases.
1,000 points = $5 Coupon
2,000 points = $10 Coupon
3,000 points = $15 Coupon
4,000 points = $20 Coupon
5,000 points = $25 Coupon
6,000 points = $30 Coupon
7,000 points = $35 Coupon
8,000 points = $40 Coupon
9,000 points = $45 Coupon
10,000 points = $50 Coupon
11,000 points = $55 Coupon
12,000 points = $60 Coupon
13,000 points = $65 Coupon
14,000 points = $70 Coupon
15,000 points = $75 Coupon
16,000 points = $80 Coupon
17,000 points = $85 Coupon
18,000 points = $90 Coupon
19,000 points = $95 Coupon
20,000 points = $100 Coupon
21,000 points = $105 Coupon
22,000 points = $110 Coupon
23,000 points = $115 Coupon
24,000 points = $120 Coupon
25,000 points = $125 Coupon
If an Aetrex rewards program member has earned enough points, they can redeem points by logging into their account and going to the cart page. On the cart page, you can see the number of points you have accumulated. You can select the amount of points you wish to use in the reward dropdown and then click apply. Points will be applied to your cart and you can checkout. Please note you can remove the points from your order by clicking X on the points under the dropdown if you no longer want to apply them. And, if your selected points in the dropdown are not being applied, it is probably because you don't have that many points in your account.
Points expire after inactivity of purchases and/or social sharing of 12 months.
Points for online orders will be rewarded 30 days after purchase.
As a member of the Aetrex Rewards Program, customers will receive exclusive invitations to earn double or triple points on purchases made during the promotional period. These additional promotional rule points are not cumulative with product-based points earned. This means you may not earn points under both the standard rules and the promotional rule, but only under the promotional rule.
After 30 days of the day of purchase, your points will be placed in your rewards account. Please note that if you would like to preview the amount of potential points that will be awarded during the promotional period, you may log into your rewards account. Purchases made without logging into your account but that are associated with your email address will have points reflected in your account 30 days after purchase.
Unfortunately at the current moment points will not be transferable.
If you suspect points were not rewarded and you are missing points, please contact customer service via email at [email protected] or by phone at 1.888.526.2739
Mon - Fri: 8:00am - 6:30pm (EST)
To review your points balance, you must be logged into your account. Once logged in, scroll down to the Rewards section to review your balance.
Points will be deducted for the amount of each item that was returned.
Rewards are issued in the form of coupons, if your order total is less than the coupon value, the remaining balance cannot be carried over to future orders. The unused remainder of the coupon will be forfeited.
Coupons of the same value (example: two $5 rewards, two $10 rewards, etc) cannot be used together in one order. Were commend redeeming the reward with the greatest dollar value if you are intending to use the equivalent rewards points on your purchase.
The anniversary date is based on the date the account is created with a password.
The first purchase bonus points go into effect with a customer's first purchase after creating a loyalty account with a password. This applies only to new customers who haven't purchased from us before. Existing customers who have purchased before, but have just created a loyalty account, will not receive the 4,000 bonus points.
Unfortunately, it is currently only available for US customers. However, we are considering expanding it internationally in the future.
